We are OPEN!
We’re still here for you.

As the COVID-19 situation evolves we would like to assure you of our commitment to help keep our customers, staff, and our stores as safe as possible.

Our Showroom

While we would love to open our doors fully, we feel that a gradual approach is the best way to ensure the safety of our staff and customers. The front door will remain locked to limit access to the store.

Areas where previous customers have been will be cleaned before the next appointment or showing. We also will be deploying a daily sanitizing routine within the store. Our staff will be wearing masks and we ask that you do as well. We ask that if you feel sick or have a cough to please not visit us until you are well.  

Online Ordering and Phone Orders

You may to continue to place orders online on our website, or over the phone and have items delivered to your home or picked up curbside. We are working with our suppliers and courier companies to ensure minimal impact to shipping timelines. We will continue to update customers about their order status. Our trusted delivery partners will continue to follow the protective guidelines set out by public health authorities to ensure the safety of both their personnel but also our valued customers.

Service Inquiries

If you have any questions about an existing warranty service claim, please email sales_ffavu@avu.ca..

If you are having any issues with your system please let us know. We can often remotely log in and fix the issue ourselves, or talk you through a simple fix.

 

We’re here to help

To continuing to support your technology needs, we’re adapting some of our operations to keep everyone safe. If you have any general questions, you can contact us by email at sales_ffavu@avu.ca

VIP Club

To stay in touch and get notified of any changes regarding our operations,  join our VIP list here.

We wish you and your family well during these challenging times. We sincerely appreciate your business and thank you for your understanding.

Sincerely,

Fast Forward Audio Video Unlimited