– July 6, 2020
Keeps cutting out
We bought this early 2020 and have problems with cutting out. I’m constantly having to disconnect and reconnect to get the system to work without hesitation.. then it only lasts a few hours and I have to do it all over again.. my husband regrets us buying this soundbar. Btw we have another one and the one I’m constantly fixing interfers with my existing one by changing how its connected. The one is hooked up DIN and the other BT. Cant have them hooked up the same. Its ridiculous.
Hate it at this point..
Originally posted on Samsung.com
– June 15, 2020
I got rid of it after my return window, at a loss.
THAT’S how much I hated this thing! When it worked (or at least when I thought it worked) the sound was very nice. But updating the firmware is a nightmare. Poor instructions. Poor app function. And on and on. Then the convoluted way to actually push the update out to the individual parts. None of which ends up working.
But if it works, maybe a firmware update isn’t necessary. Yeah, well sometimes my brand new Samsung TV detects and uses the sound bar, sometimes it doesn’t. When changing inputs, sometimes the sound bar works afterwards, sometimes not.
There were audio sync issues that were not able to be fixed with either the TV’s or the sound bar’s Sync settings. And through all of this, Samsung’s support via the 800 number was useless. No kidding, my troubleshoot taught HIM a few things!
But what got this thing out of my house at any cost was the sound bar cutting in and out when watching Netflix with Dolby Atmos audio. The fix (you’ll love this) was to essentially disable Atmos. Ha! So if you want to actually use your extremely expensive sound bar, disable the key feature you bought it for in the first place!
I’m done with Samsung. They make a lot of things, but not particularly well apparently. I’m out!
– April 7, 2020
It became an annoying device
so I bought this in November 2019. Honestly I wish I went for Bose.
It’s not an easy setup
It’s not consistent
I had to unplug the TV to paint the room in Christmas 2019 and then didn’t hear the woofer for a month (I thought the movies didn’t have base in them but NO)
Physically disconnected the woofer and reconnected again then it worked…
The issue now is
I disconnected the rear speakers and has been blinking for 2 weeks!!!
Biggest problem now:
THE WOOFER IS MAKING A BUZZ SOUND WITH HIGH BASE
I paid $2000 for literally a piece of garbage that looks nice!
– March 6, 2020
Nothing but problems
I purchase the Samsung Q90r sound-bar just over two months ago and for myself nothing but trouble rear speakers keep dropping sound and the bass just rumbling it’s turned all the way down and still sounds distorted tried almost everything but just kinda of give up with so many sleepless nights trying all I can say for Samsung flagship sound bar it not worth the money spent on it
– March 1, 2020
This is great
Thank you Samsung, this is quite amazing, I truly fallen in love with, I had issues, and you have been supportive to resolve them…Thank you for such a great innovation…I do have a question/Issue, I feel the Base and Treble are good, but it is good when I get the soundbar volume up, due to this I find the Dialogue volume also at high, I could not find how I get the settings correct to make sure that Dialogues at low, and effects are high to make the feel of the effects…Would you please help me? or let me know if I am not clear enough…
– August 22, 2019
HOLY GOD WOW
Dear Samsung, just traded in my Q80 that did not have rear speakers for the Q90 which has 2 Super large rear speakers and they only need one cord to plug into an outlet. There is NO EXTRA REAR BOX like the old models have which is really nice to have just the REAR SPEAKERS ONLY. Less CLUTTER. I am impressed this rear speakers are seriously large and heavy very great quality workmanship. Samsung really went the extra mile on the rear speakers. Now I am watching my first Dolby Atmos movie so I may have to update my review until I hear the complete 7.1.4 movie called BABY DRIVER.& MAN OF STEEL which have DOLBY VISION & Dolby Atmos. So far the quality of the Q90 is at the top level. Very impressed over Q90 vs. my last $1299.99 Sound Bar Curved 65″ 9.2 system. Samsung has learned how to correct their mistakes from past and create new exciting Sound bars. I will let everyone know my honest true thoughts on this 7.1.4 after my MOVIES. I have had the Q80 and the Dolby Atmos was seriously hitting off the ceiling and the walls the Q80 has no rear speakers. But I wanted the REAR SPEAKERS so I took back the Q80 and got the Q90. I suggest everyone if you want those REAR SPEAKERS that fire out and up wards you better splurge for the Q90. IT’s the only SOUND BAR in the Q series that comes with the rear speakers. And the SUB WOOFER that Samsung offers DOES NOT WORK WITH ANY Q SERIES SOUND BARS. Already wasted a trip to the store and had to return that heavy large sub woofer that Samsung sells for $499.00. I am happy with HARMON/KARDON they really do a great job. I only wish they would have made a SUB WOOFER for this as an upgrade for those who really love the true sound of BASS that is just enough not to over powering. maybe they will come out with on in the future. SO FAR SO GOOD I will upload pics and a VIDEO to show what I am saying I am hearing. Hopefully within a few days. Thanks Samsung. Great Job on Q SERIES.
– August 22, 2019
Too many issues
We took delivery of the Samsung q90r soundbar roughly 2 months ago.
Set up was a brease and it worked right out the box.
Rear speakers and subwoofer connected.
The following day after it was powered off for one night the rear speakers and subwoofer would not connect.
Did some research and found there was new firmware. Update the unit via WiFi and it worked!
Amazing finally great sound just what I had envisioned.
It only worked for 2-3 days after that watching content from Netflix via my Vizio p series the rear speakers and not to say the subwoofer sounded off.
The subwoofer sounds like there’s a muffle sounds as if the subwoofer speaker is broken. The rear speakers crackle.
Connectivity keeps cutting out . Sounds as if there’s too many static.
Did the whole set up again unplugged everything for 5 min plug everything back in order as in the manual . Same thing too many bugs for the price of this unit.
Not worth it. Unless you want to keep unplugging everything and plugging stuff back every day.
– August 18, 2019
Q90R Sub and Woofer Disconnect
Got the Q90r last month. Till now i have lost counts on ID resetting the sub and woofer.
Even Wifi connection got disconnected so many times that i have to re-add the device back on my phone almost weekly. i am currently using thes latest 1008 framework and confirmed that the lost connection problem still persist.
– August 17, 2019
Fantastic Soundbar, Immersive & encompassing Sound
I recently purchased this soundbar last month as I had been looking to upgrade my old 2.1 channel soundbar & get a new soundbar that supported Dolby Atmos & DTS-X. My current set up was a 2018 Samsung Q9-FN which is the best television that I have owned, & I have been nothing but happy with Samsung in the past so I preferred to stick with what would most likely be compatible with a Samsung TV.
I had been doing my research on soundbars & was aware about some people saying that the HW-Q90R had some issues with connectivity with the rear speakers. I personally have had no issues with the soundbar. The set up was very simple & there was no issues. I was even able to update the soundbar with the latest firmware with the Samsung Smart Things app. I did some tests with the soundbar using my UBD-M9500, I tested out Godzilla 2014, the sound was amazing I felt so immersed into the action when Godzilla was battling the M.U.T.O.’s the whole room would shake & it was showing the the Sound output was in DTS-X. The other film tested was John Wick 4K, again audio was so excellent, the soundbar handled Dolby Atmos like a champ, I felt like I was in the club when John is chasing the guy that killed his dog, I look foward to re-experiencing Godzilla King of The Monsters in 4K the audio is going to be a spectacle.
For my connections I have the Soundbar connected to the TV via HDMI ARC, with a PS4 Pro & a Samsung UBD-M9500 4K player running into the soundbar. I would recommend this sound bar to anyone who is looking to get a great home theater experience with a clean simple look, & get the most out of their Blu-rays & Games, while not having to get a receiver & multiple separate speakers.
– Amazing Sound
– Handles DTS-X & Dolby Atmos content like a champion
– Content heard clearly with low volume in Adaptive Sound
– Game Mode Sound was Great God of War (2018) never sounded more immersive & the combat shotgun in DOOM (2016) was extremely satisfying to hear.
– Settings are simple & very accessible
– August 17, 2019
Anyone who doesn’t rate this a 4+ is crazy!
Ok so any of the issues that caused anyone to leave a less than positive review of this soundbar have been cleared up with the latest firmware update (my firmware update came in the box!) Any other issues were clearly user error. It works correctly EVERYTIME but does require proper set up INCLUDING the order you literally plug the units in to the outlets. As for latency…None here with any source. Shop around because prices are all over the board.
– August 10, 2019
Sounds great when it works
I bought this system to go with my Q90R65″ QLED TV, Thinking they would be a perfect match, I was wrong. The sound is great even playing music on it. My problem is is when you put the tv on dolby digital for the best sound through your bar it doesn’t match the lips on the tv, it’s delayed. I have all my syncs to 0, the furthest they will go down and they’re still off. I call Samsung and they have no clue. They keep saying the sync goes into the negative numbers and it doesn’t it goes to 0 and that’s it. I’ve done hard resets and soft resets and nothing. Went and bought a $100 HDMI cable to replace the Samsung cable that came with it, still the same. As much money as you pay for this set up you should have no problems! Yes, I did download the new firmware as soon as I got it. I have owned Samsung products for years and been very happy with them. Now I don’t know what to do when you can’t use the product the way it was made to be used. Samsung needs to get people who know what they are talking about in the customer center and if it can’t be resolved I will return it!
– August 4, 2019
Overall, a great purchase
I’ve been watching this soundbar for a few months, and the reviews started to dissuade me from purchasing it. The connection issues, the timeout issues… it seemed to be a lot to risk. After the latest software upgrade, I decided to purchase it knowing that I could return it if I wasn’t satisfied. Paired it with a new Q60 65″ TV and set them both up.
I love it. Sound is phenomenal through Amazon Fire and my Xbox One. I’m using the Xbox as my DVD player, as it supports Atmos, and the soundbar works great with it. No cutting in and out. No timeout issues. Connected on the first try. Either everyone else got a bad batch and I lucked out, or Samsung fixed their shortcomings.
It is expensive, yes. But if you were going to purchase a 7.1.4 system for your home using separate components, you wouldn’t be able to get anywhere near the price of this soundbar. For someone who isn’t a total audiophile and doesn’t want to fish cables through walls and find the space to mount a myriad of speakers, this is the correct solutions.
– August 1, 2019
Amazing Sound, No connection issues.
Don’t believe the negative reviews, This soundbar is pretty sweet. I originally had the Q80r soundbar, but felt like I needed the rear speakers. I was really hesitant because of all the negative reviews on the connections issues. Samsung must have fixed that with the firmware updates. I have only 1 minor issue with the soundbar, but I had the same issue with the Q80r soundbar. So my connection is the Q80r tv with the HW-Q90r soundbar through arc connections, I have my apple tv4k connected to the soundbar(HDMI1) as well as a PS4 Pro directly into my TV in the (HDMI 1) connection. I did the PS4 Pro right into the TV to avoid any input lag. So having done that, I expected that I could just use the Samsung TV remote to turn on and off the TV and soundbar and all connected devices, doesnt quite work that way. Also it doesn’t work to change my inputs/sources from the apple TV to the Ps4 Pro. So the minor thing I do, is simply use the soundbar remote to change my input sources. As long as you understand a little tech, not a big issue. I could see this being an issue for my wife though. Maybe samsung will firmware update this issue. all around though GREAT SOUNDBAR! No connection issues at all. only a -1 star for this feature issue of the source change.
– July 25, 2019
The worst tech support
Finding someone at Samsung who understands their own QLED and HW-Q90r interface is impossible. When it works, it sounds great but I have issues with HDMI 1 port working properly with no help from Samsung, Their tech’s books don’t differentiate between source select on the TV and the HE-Q90 itself.
– July 21, 2019
Will not stay connected!!!!!
The product will not keep the connection to the sub or the rear speakers. The sound is amazing but it will not stay connected. I have updated the system with the newest firmware update so that is not the issue. Is this a software or a hardware issue??!!
– July 20, 2019
The sub loses connection!!!!!
I downloaded the newest firmware and I am still losing connection to the sub and back speakers. Is this a hardware or software issue? Help please!
– July 9, 2019
Great Atmos Experience for a reasonable price.
Amazing Soundbar, some setup required.
I purchased this Soundbar last week as a home theatre for the master bedroom. I was extremely impressed, the setup process went extremely smooth. The first sample of 3D audio I put on it was Man of Steel, the scene where Superman first attempts to fly. It gave a very good sensation of 3D, the sounds were precise and the soundstage was full, it was a true cinematic experience.
This is my secondary system as my living room is a high quality discrete channel ELAC Debut 5.1.2 setup. I have to question which system performs better. I know the HW-Q90R is receiving two heavy advantages. First the Soundbar is a 7.1.4, the two additional surround and two additional height channels undoubtedly help fill the room. Second is the principal of listening to the room. My bedroom in an ideal closed rectangle; where my living room is semi open concept, and does not lend itself to an ideal audio environment. Regardless this is extremely impressive that the Samsung can duel so well with, what on paper, is a far superior system.
Unfortunately it isn’t all good news, I ran into some difficulties with the HW-Q90R as well. I tried to set it up with SmartThings but it did not want to connect using my phone. It was not important to me to have the Soundbar networked over wifi so I gave up to continue with my day. A few hours after my initial setup I noticed that the wireless surrounds and subwoofer wound not wake after inactivity. I was able to force them to wake by unplugging them and plugging them back in, but this would have been extremely annoying if it could not be addressed.
I looked up the system on Samsung’s website and seen this was a common problem in reviews for the unit. I seen Samsung was attempting to direct people to update their firmware. I decided to try to do so by USB but their support page, while claiming support for all OS, was incompatible with MacOS. Luckily I was able to make the bar connect to wifi over SmartThings. I had to unplug the bar to make this happen, I suspect it timed out during my earlier attempt and the only way to successfully make it connect to my phone was by cycling power on the bar. After setting up the system on wifi I was able to update the firmware over SmartThings. I tested the system, making it sleep and leaving it alone for long periods of inactivity. Nearly a week later I feel comfortable stating the new firmware corrected the satellite speaker issue.
My only other small issue with the system is the inability to calibrate it. A calibration system/mic could further benefit the amazing sound. Initial setup and firmware issues aside, this system is very easy to setup and it sounds amazing.
The few nuisances I have encountered are not enough to justify bumping this system down to a four star rating. It continues to deliver an amazing surround experience. I am extremely impressed, Samsung/Harman Kardon have made an unbelievably good sound system that rivals the very best audio solutions for home theatre.
– July 9, 2019
Which Version Of Bluetooth? 2.1 / 4.0 or higher?
hi, Samsung, Which Version Of Bluetooth? 2.1 / 4.0 or higher? i dont see in the spec?
– July 8, 2019
No speaker distance, weak conf. possibilities
This is sold as premium product, but there are huge lacks that should be implemented: -possibility to set speaker distance – without it we cant really have proper sound from around -configuration using application – extremely limited, all settings should be possible to change using phone application -no test sounds – there should be possibility to execute some test sounds to verify all speakers – this is minor, but would be usefull
Besides, this soundbar delivers great sound in Atmos mode. Often in Dolby Digital sound is flat (some sound settings helps).
Adding speaker distance and more configuration possibilities would probably change sound to much better level – after those changes I would recommend this product. Without it, I cant unfortunately.
– July 5, 2019
Great when it works
Most of the time it does not work. No sound from the rear speakers 90% of the time.
– July 5, 2019
Decent sound upgrade from TV speakers,
Moved to new house. Wife did not want my old 7.1 traditional system clutter. Wireless set up was a snap, and this is better than TV only speakers. However, a definate downgrade from my older, and relatively inexpensive traditional system for bass, and overall performance, and clarity. Atmos does a better job of sounds coming from above, but an upgraded reciever, and two more speakers would have been a better solution if I could have gotten away with it.
Also after reading and following the manuals, and contacting Samsung, and Alexa support and working with them all evening with software update, SmartThings, and the Alexa app the best I could get Alexa function was it to think it is a switch and turn the soundbar on and off, but no audio from Alexa. I’m trying again this morning with the Best Buy tech support team, but a bit frustrated that Samsung has special characters in the default name [AV] and Alexa does not do special characters so not really compatible.
– July 2, 2019
Update to my previous review!
My rear speakers and sub had connection issues, after seeing a response from samsung on another review, I used the smart things app (preloaded on my S9) and followed directions to download the firmware on the soundbar. Problem Solved… i no longer have connection issues with the rear speakers or the sub.
– June 29, 2019
Atmos done right …
No doubt about it, this sound bar system does Atmos and DTS-X proper.
Now fix the dependency between the firmware version reflected on the product support page AND SmartThings. They are not equal. =/=
Also work on improving on the wireless ‘linking’ between the speaker components.
There are issues there.
And stop with the robotic social media, cookie-cut responses.
Not valuable. Be more human and prosper !
– June 21, 2019
could be a great soundbar
The HW Q90R is a fantastic sounding soundbar when it is working properly. Probably the best sounding bar I have ever heard. The addition of rear upfiring surrounds adds greatly to the overall effect of the unit. This is also the best soundbar I have used for music playback with the sub adding rich bass effect that can make you want to get up and dance (just ask my kids). During movie playback, voices are clear and when using dolby atmos or dts:x sources, it is as close to movie theater sound as you can reproduce in your home without a separate receiver and multiple speakers.
I just wish it would work. Seems that a number of these units don’t function as they should. My unit is now back at the Samsung repair facility for the second time in 10 days. When you set up the system it works perfectly. After you turn off the system, the next day the sub and surrounds do not produce sound even though the blue light on each speaker shows they are connected. The only solution is to unplug the main soundbar and plug back into power or do a manual setup on all.of the speakers. This has to be done each time the soundbar is turned off or goes into standby. Extremely annoying for a product with as much potential as this one. First trip to the repair facility came back with could not identify a problem, I don’t expect much better this trip either.
Samsung needs to address this issue _ way too many units out there exhibiting this problem, not just in the US but in many other countries. Av forums and Samsung forums are starting to have numerous complaints. Until this issue is fixed, I cant recommend this product to anyone.
Come on Samsung. Is this issue firmware related or hardware related? What are your plans to remedy the problem on these affected units? If this problem is resolved, this soundbar is definitely the one to have if you really want the best sound you can get with a soundbar system.
– June 20, 2019
Wow finally a good ATMOS soundbar
Really like Q90R. ATMOS is a beast on this. good base. Superior quality.
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